FAQ

What’s the difference between “Ready to Ship” and “Made to Order” products?

Ready to Ship items are in stock and housed in our fulfillment center. These products are picked, packed, and shipped twice weekly.

Made to Order items are produced specifically for you at the time of purchase. Everything listed on the site is pre-approved and ready for production. Special requests for items not listed online are also considered "Made to Order," but require final approval from Marketing before moving forward. 

What are the typical turnaround times?

Ready to Ship Items usually ship within 1–3 business days

Made to Order Items usually ship within 7–10 business days

Note: Bulk, customized, or high-volume orders may take longer. If you need your order by a specific date, please contact us before placing your order so we can confirm availability and shipping options.

Where can I check my order status?

You can check your order status at any time on our Check Order Status Page. Enter your Purchase Order (PO) number and you'll receive a real-time update, including shipping and tracking info when available.

How can I get help with an order?

If you have questions with an order, product details, or turn around time, our Customer Service team is here to help. Visit the Customer Service Contact Form to submit your question.

Can I order both Inventory and Made to Order items at the same time?

Yes! You can add both to your cart in the same order. However, they may ship separately based on availability and fulfillment location. You’ll receive a shipping confirmation email for each part of your order.

Can I make changes to my order after it’s placed?

We understand that things change. If your order has not yet entered fulfillment, we may be able to adjust or cancel items. Please contact us as soon as possible with your PO number and details of the requested change through the Customer Service Contact Form.

Do you offer expedited shipping?

Yes! If you need your order quickly or by a specific date, please include a note in your purchase order or contact us through the Customer Service Contact Form. We’ll confirm whether expedited options are available.

Can garments purchased from this site be worn as part of the NM uniform?

No, garments sold at brand stores are not part of the NM Apparel Program and are not permitted to be worn as part of patient-facing uniforms. The products are intended for personal use only.  Employees must wear designated uniform pieces assigned to their eligible role from the online NM Apparel Webstore only while performing job duties. Items from the NM Apparel Program are not available at brand stores. Visit the NM Apparel Program page on NM Interactive for more information.

What is your return policy?

We want you to be completely satisfied with your order, but due to the nature of on-demand and custom items, returns cannot be accepted unless there is a manufacturing error or damage. For eligible items:

We’ll review your request and provide return instructions, if applicable.

What if an item I need isn’t listed on the site?

We’re happy to source additional items or explore custom options. If there’s something specific you’re looking for that you don’t see online, reach out to us and we’ll do our best to help.

Note: Expenditures related to employee recognition or employee morale must align to NM’s Employee Expense Policy.  In adherence with IRS employer compensation guidelines, purchases should be limited to a fair market value of $40/per employee.

Need More Help?

Visit our Customer Service Page.

Visit our Order Status Page.